Term and Conditions

1. Introduction

Tonies® (operated by toysforchild.com) specializes in magical storytelling products for children, including Tonies figures, books, toys, and accessories. Our products are designed to create enchanting experiences for families worldwide (excluding certain remote areas and parts of Asia).

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Misrepresent your identity or provide false information

2.3 Age Restrictions

Our products are designed for children, but purchases must be made by adults aged 18 or older. By using our website, you confirm you meet this requirement.

3. Products and Services

3.1 Product Descriptions

We offer carefully curated storytelling products including:

• Back to School Tonies
• Bedtime Tonies
• Greatest Hits collections
• Cases & Bags
• TOYS & BOOKS items
• Age-specific products (BY AGE category)

We make every effort to display product colors and features accurately, but slight variations may occur.

3.2 Digital Content

Some Tonies® products include digital content. All digital content purchases are final and non-refundable.

3.3 Product Safety

Our products meet all applicable safety standards. However, some items may contain small parts not suitable for children under 3 years.

4. Order and Payment Terms

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including product availability or suspected fraud.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

5.2 Processing Time

Orders are processed within 1-2 business days. You’ll receive tracking information via email once your order ships.

5.3 Delivery Areas

We ship globally except to certain remote areas and parts of Asia. Customers are responsible for any customs fees or import taxes.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most unopened, unused items in original packaging. Exceptions include:

• Opened or used Tonies® figures
• Digital content

6.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with your order details
2. Wait for return authorization (2 business days)
3. Ship the item to: Tonies® Returns, 3528 Seasons Dr, Nashville, TN 37013, USA

6.3 Refunds

Refunds are issued to the original payment method within 5-7 business days after we receive your return. Shipping fees are non-refundable unless the return is due to our error.

6.4 Damaged Items

Contact us immediately at [email protected] with photos if you receive a damaged item. We’ll arrange a replacement or refund.

7. Intellectual Property

All content on our website (logos, text, graphics, etc.) is owned by Tonies® and protected by intellectual property laws. You may not reproduce, modify, or distribute any content without our written permission.

8. Liability Limitations

8.1 Product Use

Tonies® products are designed for children’s entertainment. We’re not liable for any indirect, incidental, or consequential damages arising from product use.

8.2 Website Availability

We strive to maintain uninterrupted website access but aren’t liable for temporary outages due to technical issues beyond our control.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect and use your information.

10. Changes to Terms

We may update these Terms periodically. Continued use of our website after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by Tennessee law. Any disputes shall be resolved in courts located in Nashville, TN.

12. Contact Us

For questions about these Terms or our products, contact our friendly team at:

Tonies® Customer Service
Email: [email protected]
Address: 3528 Seasons Dr, Nashville, TN 37013, USA