At Tonies® by ToysForChild.com, we’re dedicated to bringing magical storytelling experiences to children worldwide. Our carefully curated collection of Tonies characters, books, and accessories are designed to spark imagination and create screen-free learning moments. Below you’ll find answers to our most commonly asked questions.
About Our Products
What age group are Tonies products suitable for?
Our products are categorized by age to help you find the perfect storytelling companion for your child. We offer options for toddlers through elementary school-aged children, with our “BY AGE” menu helping you select developmentally appropriate content.
What makes Tonies different from other children’s audio products?
Tonies combines tactile play with digital storytelling through our unique figurine system. Each hand-painted character activates specially curated audio content when placed on our Toniebox, creating an interactive experience that encourages imagination without screens.
Do you offer educational content?
Absolutely! Many of our Tonies characters and books in categories like “Back to School” and “Greatest Hits” are designed with educational value, helping children learn through engaging stories, songs, and activities.
Ordering & Account Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I create an account to track my orders?
Yes! Creating an account allows you to track order history, save favorites, and speed up future purchases. Simply follow the account creation process during checkout.
How can I check the status of my order?
Once your order ships from our Nashville warehouse, you’ll receive an email with tracking information. You can follow your package’s journey directly with our premium carriers (DHL, FedEx, or EMS).
Shipping & Delivery
Where do you ship to?
We ship to most countries worldwide, excluding some remote areas in Asia and other select regions. Our global delivery promise brings screen-free learning to families around the world.
What are my shipping options?
We offer two convenient shipping methods:
🚀 Standard Shipping: $12.95 (for orders under $50) via DHL or FedEx, arriving in 10-15 days after dispatch
🎁 Free Shipping: For orders over $50 via EMS, arriving in 15-25 days after dispatch
All packages are carefully prepared in our Nashville facility with secure packaging to ensure your Tonies arrive in perfect condition.
How long does order processing take?
Our team carefully prepares each package within 1-2 business days before dispatch. You’ll receive notification when your order ships with tracking information.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied, simply contact our customer service team at
[email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. Our customer service team will provide specific instructions when you initiate a return.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Have more questions? Our friendly Nashville-based team is always happy to help at [email protected]. We’re honored to be part of your family’s storytelling journey and look forward to helping you create magical moments of connection and imagination!
